If a Standard Connect platform's connected account requires support—for example, they need help configuring their payouts—who should they contact?

If a Standard Connect platform's connected account requires support—for example, they need help configuring their payouts—who should they contact?

• A. Stripe Support
• B. The connected account owner
• C. The platform developer
• D. The payment processor

Answer: (A)

In Standard Connect, the connected account is a direct Stripe customer with its own Stripe account and support channel. When something needs attention on payouts or other Stripe settings, the appropriate path is to reach Stripe Support, since Stripe is the service that handles payout configurations and account-related issues for that connected account. The platform or the platform developer isn’t the designated channel for resolving these Stripe-level concerns, and the payment processor in use is Stripe—so contacting Stripe Support is the correct route. The connected account owner should contact Stripe Support directly, often with the platform assisting by providing context or facilitating access if needed.

In Standard Connect, the connected account is a direct Stripe customer with its own Stripe account and support channel. When something needs attention on payouts or other Stripe settings, the appropriate path is to reach Stripe Support, since Stripe is the service that handles payout configurations and account-related issues for that connected account. The platform or the platform developer isn’t the designated channel for resolving these Stripe-level concerns, and the payment processor in use is Stripe—so contacting Stripe Support is the correct route. The connected account owner should contact Stripe Support directly, often with the platform assisting by providing context or facilitating access if needed.